Less Waiting,

More FetingSM

How It Works

RIGHT NOW

 

Getting started

Sign up for a Carnival Connect Account, submit all of the required information online, and pay the yearly one-time setup fee to get started.

carnival connect account

Your Carnival Connect Account gives you:

  • Customized band pages that contain your Distribution Schedule for masqueraders to schedule their costume collection time. 

  • Customized Online Check-In Service that displays all of the collection times of your masqueraders, automatically, as they are scheduled.

distribution schedule

 calculator

Use the Distribution Schedule Calculator to determine your Distribution Schedule, which is the schedule your masqueraders will see and use to book a time to collect their costumes.

 how the process works

distribution schedule

Choose your Distribution Schedule. 

Carnival Connect designs an online customized scheduling site for your masqueraders on the behalf of your band.

BEFORE CARNIVAL

 

schedule 

bookings

Masqueraders can book their costume collection times online via your band’s Carnival Connect customized page. 

Bookings are scheduled in 3-minute intervals based on your agreed upon Distribution Schedule.

Each masquerader will be identified using their costume number, which will serve as the unique identifier.

Masqueraders must create an account with Carnival Connect in order to book a collection time. With this account, masqueraders can cancel or reschedule their bookings as long as there is an open slot.

What your masqueraders see

Masqueraders will choose a booking time and enter the following information on your band's customized Carnival Connect Page:

  • Name

  • Email

  • Costume number (Unique ID)

  • Band section 

  • Costume already paid in full (Yes/No)

  • Costume Pick-Up? If you, enter "self" or name of designee

Masqueraders will receive an email with the following information:

  • Confirmation of booking

  • Location of pick-up

  • What to do when arriving (check-in procedures)

  • What to do if need to reschedule

  • What to do when arriving late

This information will also be on the site for the masqueraders.

online check-in service

Masquerader bookings will automatically sync and appear on your Online Check-In Service.  A confirmation email will also be sent to the band’s designated email address.

Masqueraders must be at the costume distribution location at least 5 minutes prior to their appointment.

Masqueraders will receive an appointment reminder email one (1) day prior to their scheduled booking.

Your Distribution Schedule can be changed up to 30 days before your event date.

What your masqueraders see

website integration

Within 15 business days of receiving information and initial payment from your band, the Distribution Schedule will be available for viewing and editing.

Your Distribution Schedule will have a custom Carnival Connect website link that your web admin can link on the Ultimate Mas platform, using the “Costume Collection” button. If your band does not utilize the Ultimate Mas platform, the link can be easily integrated into a website of your choice (payment site or band site).

Your band will dictate when your Carnival Connect page "goes live" to your masqueraders, allowing them to book using the online Distribution Schedule.

DAY OF COSTUME DISTRIBUTION

 

online check-in service 

As masqueraders book their collection times, your Carnival  Connect account automatically populates an online check-in service for your band to use on distribution days.​

Your band can use this service to check in all masqueraders even if they don't use Carnival Connect to schedule a collection time.​

Carnival Connect automatically creates an online masquerader card as masqueraders book a collection time. The title of each masquerader card contains the masquerader's costume number, the booking time & date, and the payment status. Each card contains the booking details of that masquerader.  The cards are then filed under the appropriate distribution day.

checking-in

Once a masquerader arrives at the distribution location on distribution day, he/she must “check-in” via the front desk attendant. Using the Online Check-In Service, the front desk attendant will assign the masqueraders to a Terminal for 

actual check-in by using their online masquerader card.

As a terminal attendant completes checking in a masquerader, the terminal attendant will then move the online masquerader card to the "Completed Check-In" list. This lets the front desk attendant know that that terminal is ready to check-in another masquerader. The front desk attendant can then assign another masquerader to a terminal for actual check-in using another online masquerader card.

if a masquerader is late

If a masquerader is late for an appointment, then he/she must either wait until a free spot opens up in the schedule that day or wait until the end of the day to be seen.

overflow day

It’s suggested that each band have a last “overflow” day for costume distribution for masqueraders that are unable to get their costumes via the Distribution Schedule.  

 

Your band is only charged for the bookings scheduled on the days of your Distribution Schedule.  Unless your band requests for the overflow day to be on the Distribution Schedule, there won't be any bookings scheduled that day, and your  band won't be charged.

AFTER CARNIVAL

 

reports

Carnival Connect will provide band reports after the event to provide analytical information.​

  • Number of masqueraders that used the Distribution Schedule? By costume

  • Number of masqueraders, by day, that were scheduled? By costume

  • Number of masqueraders that were already paid in full prior to costume collection? By costume

  • Number of masqueraders that weren’t already paid in full prior to costume collection? By costume

  • Dates and times masqueraders scheduled their bookings

COST

 

yearly one-time set-up fee

There is a yearly one-time set-up fee of $500 USD, which gives your band a Carnival Connect Account. It's non-refundable, and includes:

  • Customized band pages that contain your Distribution Schedule for masqueraders to schedule their costume collection time. 

  • Customized Online Check-In Service that displays all of your masquerader bookings automatically as they are scheduled.

  • Online back office that includes:

multiple location discount

Bands utilizing Carnival Connect for events in multiple locations (countries) in the same year will receive a 50% discount on the yearly one-time set-up fee. The per-user fee still applies. Contact us, and we'll get started.

per mas fee

There is also a small per-user fee, that allows the cost of Carnival Connect to be tailored to your band. Your band will be charged $6 USD per masquerader that utilizes Carnival Connect to book a collection time.

 

Thirty (30) days prior to your Event, your credit card will automatically be charged for the provided estimated number of masqueraders. 

 

Within seven (7) days, after your event, Carnival Connect will settle the actual total of masqueraders on your credit card. Your credit card will automatically be charged for any additional masqueraders or you will receive a refund for any masquerader overages. 

cost neutral solution for your band

The yearly one-time set-up plus the per mass fee amounts to $7 USD per masquerader.

The cost of Carnival Connect can be easily integrated into the cost of the masquerader costume.

The cost of carnival connect 

per mas fee examples

Your band estimates 2,000 masqueraders will use Carnival Connect to book a costume collection time with your band. Your band’s per mas fee is $12,000 USD, and Carnival Connect will charge your band’s account 30 days before your event. It turns out 2,250 masqueraders used Carnival Connect to book a costume collection time with your band. Within 7 days, after your event, Carnival Connect will charge your account for the additional $1,500.

If your band’s actual number of masqueraders is less than your estimate, Carnival Connect will issue a refund within 7 days, after your event for the difference. Your band estimates 2,000 masqueraders will use Carnival Connect to book a costume collection time with your band. Your band’s per mas fee is $12,000 USD, and Carnival Connect will charge your band’s account 30 days before your event. It turns out 1,650 masqueraders used Carnival Connect to book a costume collection time with your band. Within 7 days, after your event, Carnival Connect will refund your account for the $2,100 overage.

ARE YOU READY

It's fetin time!

not quite.

I still have

some questions